Refund policy
COMFONAUT — REFUND POLICY
Last updated: August 2026
We want you to love your purchase. If something isn't right, here's how we handle it.
Returns We accept returns within 14 days of delivery. Items must be unused, unassembled, in their original packaging and with all tags attached. To initiate a return, contact us at hello@comfonaut.com with your order number and reason for return.
Damaged or Defective Items If your item arrives damaged or with a manufacturing defect, contact us within 5 days of delivery with photos of the damage and packaging. We will coordinate with our supplier on your behalf to resolve the issue.
Non-Returnable Items
- Items that have been assembled
- Items damaged due to misuse or improper assembly
- Final sale items
Refund Process Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 10 business days to your original payment method.
Return Shipping Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
*Returns may be subject to a restocking fee of 20% on some products.